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Effective Date: March 28, 2025
Client Hub Solutions Inc. ("Client Hub", "Company", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (the “Service”). Please read this policy carefully.
For the purposes of this Privacy Policy:
“Personal Information” means any information relating to an identified or identifiable natural person.
“Data Controller” means the entity that determines the purposes and means of the processing of Personal Information.
“Data Processor” means the entity that processes Personal Information on behalf of the Data Controller.
“Processing” means any operation performed on Personal Information, such as collection, storage, access, use, or deletion.
Client Hub acts in different roles depending on the type of data and context:
As a Data Processor: When you (our customer) use the Service to upload, manage, or store data about your clients, employees, or contacts, you are the Data Controller, and Client Hub acts as your Data Processor, processing Personal Information solely on your behalf and in accordance with your instructions.
As a Data Controller: For data we collect directly from you—such as account registration information, billing information, analytics data, and communications—Client Hub acts as the Data Controller for the purposes of operating and improving the Service, marketing, security, and legal compliance.
We process this information based on our legitimate business interests, your consent, or as necessary to perform our contractual obligations under the Terms of Service.
We collect the following categories of personal information:
Contact Information: Including but not limited to name, email address, phone number, company name, and mailing address.
Payment Information: Credit card details and billing information (subject to the note that you use third-party processors).
Technical Data: IP address, browser type, operating system, and browsing behavior on our site.
Usage Data: Information about how you use our website and services.
Marketing and Communications Data: Preferences in receiving marketing from us and your communication preferences.
Content You Submit: Data entered into the platform as part of ongoing use of our service.
We collect this information either directly from you (e.g., when you register or contact support) or automatically (e.g., through cookies and analytics tools).
We use your personal information (or “personal data”) to:
Provide services: process your payments, manage your account, and deliver products and services.
Improve our website and Service: analyze how you use our site to improve functionality and performance.
Communicate: send you updates, newsletters, and other communications.
Market: provide you with information about our products, services, and promotions, in accordance with your preferences.
Comply with legal obligations: comply with applicable laws and regulations, and enforce our agreements.
Certain features of the Service may utilize artificial intelligence (“AI”) technologies to enhance functionality and provide personalized experiences. AI-generated outputs—including content suggestions, data analyses, or automated responses—are provided on an “as is” basis and may not always be accurate, complete, or up to date. Users should not rely solely on these outputs for critical decisions.
We may share your information with:
Third-party service providers that help us operate, host, analyze, support, and deliver the Service
Payment processors for billing and transactions
Government or legal authorities where required by applicable law
Parties involved in a merger, acquisition, financing, or sale of assets, in which case you will be notified in advance
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
In addition, we may retain non-personal marketing performance data for as long as the applicable user account is active, or as otherwise instructed by such user or any partner that has provided us with such data, or as authorized under applicable law. We may adopt shorter retention periods where required or requested, and we may also retain and use personal data as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and protect our or others’ legal rights and legitimate interests.
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
Opt-Out: You can opt out of receiving marketing communications by using the “unsubscribe” link in our emails.
Non-discrimination: We will not discriminate against you for exercising your privacy rights.
We clearly identify marketing messages, include our physical mailing address, provide a clear and easy way to opt out of future emails, and honor opt-out requests promptly.
To make any of these requests, please contact us at support@clienthub.app. We will verify your identity before processing the request, as required by applicable law.
Please note that some essential communications (e.g., account, billing, or security notifications) may still be sent even if you opt out of marketing emails.
We use cookies and similar technologies to improve your experience, understand how the Service is used, and deliver relevant content. Some cookies are set by us, while others are set by third-party providers such as analytics and advertising partners.
We use cookies to:
Understand and save user preferences for future visits.
Compile aggregate data about site traffic and interactions to improve the Service.
Support our advertising and analytics partners in measuring performance and delivering relevant ads, where permitted by law.
Our partners may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit you to block such technologies. For this reason, you can use the following third-party tools to decline the collection and use of information for interest-based advertising:
The NAI’s opt-out platform: http://www.networkadvertising.org/choices/
The EDAA’s opt-out platform: http://www.youronlinechoices.com/
The DAA’s opt-out platform: http://optout.aboutads.info/?c=2&lang=EN
We work with third-party advertising vendors—specifically Google Ads and Meta (Facebook / Instagram)—that place cookies, pixels, and similar identifiers on our site. These technologies collect information such as your IP address, device type, browser details, pages viewed, interactions with our ads, completed purchases or form submissions, and, when you choose to provide it, hashed contact data that allow us to build custom or look-alike audiences. We use this information to personalize ads you see on other websites and social platforms, limit how often those ads appear, measure campaign performance, for conversion tracking and to optimize our marketing spend.
You can opt out of personalized advertising by visiting Google Ad Settings, the Network Advertising Initiative opt-out page, or Meta’s Ad Preferences centre, and by adjusting your choices in our cookie banner.
We also comply with the Children’s Online Privacy Protection Act and do not knowingly collect or use information from anyone under 13 for advertising.
We never merge personally identifiable information—such as your name or email address—with cookie or device IDs unless you have expressly authorized us to do so, and then only for the purposes stated in this policy. Customer lists uploaded to Google Customer Match or Meta Custom Audiences are pseudonymized (hashed) before transfer and are used solely to match our ads to people who have shown an interest in our products or services. We retain advertising-related data for no longer than 26 months and protect it with industry-standard safeguards, including transport-layer encryption, strict access controls, and contracts that require our partners to maintain comparable security.
We implement technical and organizational safeguards to protect your personal information against loss, theft, unauthorized access, and misuse. However, no system is 100% secure. If you believe your account or information may have been compromised, please contact us immediately.
If you are located outside of North America and use our Service, please be aware that your personal information may be transferred to, stored, and processed in the United States and Canada, where our servers and operations are based. By using the Service, you consent to this transfer and to the application of United States and Canadian laws regarding data processing.
We rely on contractual protections (such as standard contractual clauses where applicable) to protect personal data transferred from jurisdictions like the EU.
Our Service is not intended for use by children under the age of 18, and we do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such data, we will delete it.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Service after any change constitutes your acceptance.
If you have any questions or wish to exercise your privacy rights, please contact us at:
Email: support@clienthub.app
Mailing Address:
Client Hub Solutions Inc.
6160 SW Highway 200
Suite 110-582
Ocala, FL 34476
